What is it?
KEYMACRO is an easy to use issue and contact tracking software designed specifically for help desks, technical support, call centers and service providers.
It is a complete solution for help desk and service desk staff.
Customizable screens help you quickly and easily get through all your Tasks, Requests, Issues, Support Tickets, Calls, Replies, Records.
By using common terms, like Ticket, Request, Issue, Issue Folder, Support Request, Service Request, Call, Reply, Record, Case, etc., the issue tracking system is intuitive for both users and managers.
Multiple issue status tracking and hierarchical issue structure help you deal with customer support requests in an easy and comprehensive way.
Create your own rules and labels to group issues by type, need, or other parameters.
Built-in knowledgebase enables your users to add their own information about the issue, such as time taken to resolve, resolution methods, etc.
KEYMACRO Features:
Diverse and customizable issue and contact tracking screens and reports
Powerful issue tracking, assignment, resolution, and escalation tools
User-friendly, mobile-friendly interface allows you to focus on your customers
Multiple issue type and status tracking screens allow you to get through all your requests quickly and efficiently
Built-in knowledgebase makes it easy to resolve issues and add information about a request
Manage multiple licenses
Highly customizable issue and contact tracking screens and reports
User-friendly, mobile-friendly interface allows you to focus on your customers
The complete issue and contact tracking system for help desks, technical support, call centers and service providers
Highly customizable and complete issue tracking, assignment, resolution, and escalation tools
User-friendly, mobile-friendly interface allows you to focus on your customers
Assign and manage multiple licenses
Powerful issue tracking, assignment, resolution, and escalation tools
User-friendly, mobile-friendly interface allows you to focus on your customers
Highly customizable issue and contact tracking screens and reports
User-friendly, mobile-friendly interface allows you to focus on your customers
Powerful issue tracking, assignment, resolution, and escalation tools
User-friendly, mobile-friendly interface allows you to focus on your customers
Easily create your own, customized screens to get through all your requests
Ticket, Request, Issue, Issue Folder, Support Request, Service Request, Call, Reply, Record, Case, etc.
Issue status tracking and hierarchical issue structure
Issue and contact tracking system for 70238732e0
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KeyMacro is a powerful easy to use software that can quickly and easily create your own keyboard macros.
A keyboard macro is a command that you can execute from the keyboard.
That can do something repetitive tasks in a variety of different applications.
Such as:
keystroke, keycombo, windows, text, chat, eMail.
KeyMacro can save your macros under different profiles and allows you to edit the macros.
You can add functions, texts, perform actions, colors, images and much more.
You can change the color of the background and text.
You can run your macros on a timer.
You can create different types of macros like: keystroke, keycombo, windows, text.
You can set the default trigger to the keyboard key and can save your macros in the keyboard.
You can view the macros and edit them directly from the keyboard.
KeyMacro allows you to view all the macros under different profiles.
You can delete or edit the macros.
The main window contains 2 panes.
The left pane is the template window and contains many drop down boxes.
It can be customized as per your needs.
The right pane is the macro editor window.
Here you can edit the macros.
A useful keyboard feature is that when you type in one of the drop down boxes, it triggers the related function.
For example, when you type /add, it will automatically put the text you typed in the right pane in a new drop down box.
You can see the drop down box with the current text in it in the left pane.
KeyMacro has many other advanced features like:
Configure settings easily using the Settings window.
Execute macros by dragging icons from the Run or Startup panel to the macros editor window.
The macros have to be saved in the Macro Setting Window before you can run them.
In the settings window you can configure macro editor settings like:
Save macro profile before saving or running.
Create multiple macros.
Stop all macros.
Actions to execute after every macro.
Save all macros to the Macro settings window.
KeyMacro also allows you to run the macros by selecting them from the Run panel.
In the macro editor window, you can add any number of macros in the order in which you want to run them.
You can see the macros in the Run panel after you execute them.
To run macros, you must assign the macros to
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